Delivery Procedures

We guarantee delivery of all orders placed before 12:00 noon by 5:30 pm with the following limitations:

• We require the phone number of the person receiving the order at the place of delivery. We do not send orders without having contacted the receiver to ensure that the delivery will be successful.
• If we cannot contact the recipient on the given day, we will try the following day.
• Unless otherwise specified in the order details, the order will be filled as soon as possible, as per above guidelines.
• We will do our best to complete short notice orders and orders for a specific narrow time window if specified, however we cannot guarantee them.
• The order must be paid before it is sent out.
• All deliveries are made within our store opening hours: Monday to Friday 9:00 am to 5:30 pm, Saturdays 9:00 am to 4:00 pm.
• The delivery must be to addresses within the city limits of Kingston, Ontario, Canada.
• Deliveries farther outside of the city can be arranged, however not online, please call us at 613-531-8700 or 1-888-360-1118 Monday to Friday 9:00 am to 5:30 pm, Saturdays 9:00 am to 4:00 pm. We are usually closed on Statutory Canadian and Ontario Holidays.
• Our standard online fee for delivery (shipping and handling) within Kingston city limits is $8.40 GST included. 
• We do not offer floral wire services, we suggest you find a florist near your intended recipient's address and order from them. This will save you wire service fees as well.

Hospital regulations require that:

• We CANNOT send cut flowers to the hospitals unless they are in a vase or container, if you order a hand-tied arrangement we will change the order to something in a vase. The size of the resulting arrangement will likely be smaller.
• We have to substitute any excessively fragrant flowers, for allergic reasons.